Complaints Vs Requests

Video: Complaints Vs Requests

Video: Complaints Vs Requests
Video: Making Complaints 2024, May
Complaints Vs Requests
Complaints Vs Requests
Anonim

A psychologist, like a doctor, is consulted when something worries.

We come to a specialist with complaints.

We go to the doctor with complaints about problems with our body, organism …

The psychologist is ready to help with questions of a personal, psychological and social nature.

Here are some examples of customer complaints:

• feel emptiness and boredom in life;

• overwhelmed by uncertainty about the future, I am anxious;

• sometimes feelings are so strong that you don't know where to put yourself;

• is always unsure of his decisions;

• I do not know how to meet girls / guys;

• I'm terribly nervous speaking in public;

• all the time you come across the wrong partners;

• life is full of hypocrisy and meanness.

Their peculiarity is that they express the discomfort that a person experiences in his personal life, relationships, social interaction.

As a rule, a person comes in order to find out what to do to prevent this from happening.

Wants advice, a magic pill, a prescription …

But psychology doesn't work that way.

And getting advice or recommendation does not mean solving your problem.

Because each of them is unique in its own way.

Its solution is also unique.

The bridge between the complaint and the resolution of the problem will be the request.

A request is what a person wants to receive as a result of a consultation or therapy.

This is a request formed by him for a specific form of help.

For example, there may be the following types of requests:

• for support in a difficult life situation;

• to find ways to solve the problem;

• to gain stability in life, self-confidence.

🔷️ One of the important rules for forming a request sounds like this: not "from" a "to".

It is important to identify not what you want to get rid of: emptiness, loneliness, constant conflicts.

What do you want to have instead.

For example, the ability to say "no", the ability to consider mistakes as an experience, not a failure, the ability to bring things to the end.

🔷️ It is also important that the request is formed in a positive way and concerns the person himself.

❌ I do not want me to worry about trifles - the request is not correct.

✅ I want to be calm in situations that are simple in their essence - it will be more correct.

❌ I want the boss not to drive anger out on me - the request is dead-end.

✅ I want to be able to stand up for myself when the boss starts to raise his voice at me - a request with which you can work and have a result!

Sometimes it can be difficult to generate a request.

We really may not know at first what changes we want …

For this reason, during the first consultation, I devote enough time for the client to form a request with which he will work.

It is extremely important to understand where the person will go and what result he wants.

I would be glad to see you with a ready-made request or with a feeling of just discomfort and uncertainty about what to do with it. We will form it already in the course of work.

At the moment, I have been recording for consultations since July 18.

Write to your personal, and we will select the most convenient time for you!

Warmly Oksana Verkhovod

# psychologist # psychologist_kiev # psychologist_ukraine # self-investigation # self-search # requests # complaints # consultation_ of a psychologist

#psychologist_oxana_verhovod #psychology_for_you #psy_o_verhovod

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